Top 10 Skills Employers Look For In A UX Designer / venimo / venimo

Amy Edwards gives designers the inside info on the top skills employers in the UK and Europe are looking for in user experience design job applicants.

Working for a digital jobs board, I live, eat and breathe digital job adverts – and my role means I’m better placed than most to spot digital recruitment trends and demands across the digital industry as a whole.

Read more…

Satisfaction, Delight, Disappointment, and Shock

Emotions Bigstockphoto / Nuraschka

The phrase “meet or exceed customer expectations” is a mantra in the customer experience profession, said so frequently and done so rarely that the phrase itself has become devoid of meaning. Pondering this adage in light of the cognitive theory of emotion, I’m led to the sense that it was never quite right in the first place – that the satisfaction (or disappointment) of a customer has less to do with whether their expectations were met or exceeded and more to do with a combination of two factors: whether the outcome of an interaction was positive and whether it was predicted.
Read more…

Righteous Design

Bigstockphoto / NLShop Bigstockphoto / NLShop

Have you ever been in a situation where your goal was to have successful collaboration with a design colleague, but you felt blocked at every turn? Have you seen a designer shut down a developer, business owner or other project team member, basically sending the message that as the design professional, they were the only one entitled to design insights? You’re not alone.
Read more…