Category: Usability

Behind the Mirror: Usability and the Art of Selective Listening

Bigstockphoto.com / CoraMax Bigstockphoto.com / CoraMax

The value of usability testing is a subject to debate: does it contribute a valuable and objective perspective of a proposed design, or does it merely muddy the waters with the interjection of the uninformed opinion of a dozen people who are not particularly bright?  The answer is: it is both, and getting the value out of usability testing is similar to panning for gold in that you have to separate the trash from the treasure by understanding how to listen selectively.

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