Jim Shamlin

With over two decades of experience in marketing and customer service in digital channels, Jim Shamlin maintains focus on the human element: Technology is a tool - serving customers is its purpose.

Articles by Jim Shamlin

Behind the Mirror: Usability and the Art of Selective Listening

Published on May 23rd, 2014

Satisfaction, Delight, Disappointment, and Shock

Published on March 24th, 2014

Beware: Gamification Ahead

Published on February 12th, 2014